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Merrithew Shipping Policy & Timeline

Merrihew Freight & Delivery Policy

DVDs & Accessories

Small and Mid-Sized Items (DVDs, Flex-Band exercisers, Mini Stability Balls, Fitness Circles resistance rings, etc.) are shipped in envelopes via standard postal service and should arrive within approximately 10 business days. Accessories such as Arc Barrels, and manuals are shipped via standard service courier and should arrive within approximately five to eight business days.

Large Equipment Shipments

Large equipment is shipped by ground via a freight carrier, carefully packed in a cardboard box and secured to a wooden skid.

When placing your order, you will be advised of your delivery options:

  1. Curbside delivery is a liftgate service, delivered to curbside as close to your building as possible. You do not need to assist the driver in removing the equipment from the truck. It is recommended that two people are available to assist with unpacking and carrying into the premises. You are responsible for unpacking, installation and disposal of packaging materials.
  2. Inside delivery service consist of the drivers removing the equipment from the truck. The drivers will unpack your shipment, carry it inside and leave it in the room of your choice (additional charges apply for stairs). The carrier takes away the packing material and skids.
  3. White glove delivery service includes the driver unpacking your shipment, carrying it inside and leaving it in the room of your choice (additional charges apply for stairs). You do not need to assist the driver in removing the equipment from the truck. They will assemble your equipment up to and including everything but attaching springs and accessories. The carrier takes away the packing material and skids.

Unless specified all freight quoted is for “Curbside” delivery and does not include inside delivery or set up of the equipment as part of the delivery service. Once your shipment is in transit, your delivery method (for example, curbside or white glove) or destination cannot be easily changed. If changes are possible, carrier fees may apply.

With the exception of White Glove Delivery, you are responsible for setting up your own equipment. Reformers, Wall Units and Ladder Barrels arrive 90% assembled. Cadillacs and Stability Chairs require additional assembly or installation labor. All products are shipped with instructions and basic tools to facilitate this process and our Customer Service Specialist is available to assist with any questions you may have.

Our shipping policy includes one scheduled delivery attempt. If the carrier attempts to make the delivery at the appointed time and you are not present, a redelivery fee will apply. Fees and policies vary from carrier to carrier and will be the responsibility of the consignee. The carrier will call you to schedule your delivery. Delivery is generally done during regular business hours. If available, after hours or weekend deliveries will be subject to additional charges. Additional charges for stairs and unusual conditions (e.g. narrow passageways) will apply. Please make us aware in advance and the freight quote will be adjusted accordingly at sales@pilatesflexibility.com.

If you delay your delivery or must postpone your delivery after scheduling it with the carrier, storage fees may apply. On rare occasions, unforeseen circumstances may cause your delivery to be rescheduled.

International and overseas shipments

Currently, we only sell products within the United States, however-- special circumstances may apply for Merrithew products. If there is a particular product you are interested in purchasing from Merrithew, please contact us at sales@pilatesflexibility.com and we can determine if it is possible to ship the product to your non-US location.