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Warranty Information

Warranties are Listed by Brand Below: 

Balanced Body

Lifetime Warranty 
Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body.
10 Years from date of Invoice
Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below.
5 Years from date of Invoice
CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below.
3 year warranty 
Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.
2 Years from date of Invoice 
Pilates IQ® Reformer (for non-commercial use), and Balanced Body Signature Springs™. See exclusions below.
1 Year from date of Invoice
Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc®, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, and Oov
90-day Warranty 
Ultra-Fit Circle® and Slastix™
What is not covered:
The Limited Warranties above do not cover mechanical wear parts, resistance tubing, inflatable balls or casters. Also not covered: normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery or overmolded.
Exclusions: 
Except for the limited warranties detailed above, Balanced Body expressly disclaims all other warranties, whether express or implied, including any implied warranties of merchantability, quality or fitness for a particular purpose. Balanced Body assumes no responsibility whatsoever with respect to the use or disposition of its products by Buyer.
Warranty Return Procedure
For all returns based on the Limited Warranties detailed above, Buyer must contact Pilates Flex Customer Service at returns@pilatesflexibility.com to receive a Return Merchandise Authorization (RMA) number and details on the returns procedure. 

 

Merrithew/Stott

Merrithew warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify Pilates FLEX of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, Pilates FLEX will be able to contact you immediately.

This warranty applies to equipment:

  • While equipment remains in the possession of original purchaser and proof of purchase is demonstrated
  • If claims are made within the part-specific warranty period.
  • If upgrades are made as required by Merrithew
    This warranty shall be null and void if:
    • All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed
    • The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls
    • An At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public
    • The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company.
    • Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Tower Trainers™, Wall Units, Spring Walls™, etc.) every two (2) years may void this warranty.This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
    • At its option, Merrithew will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to Pilates FLEX within the part-specific warranty period.
    Commercial Reformers
    SPX® Max, V2 Max™ (formally the Professional Reformer), SPX® Max Plus™, V2 Max Plus™ and Rehab V2 Max Plus™ Reformers*:
    • Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
    At Home Reformers / At Home SPX® Reformers*:
    • Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.
    All Models:
    • Ninety (90) Day Limited Warranty on fabric or upholstery. See below for conditions of warranty.
      • One (1) Year Limited Warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet and spring covers.
      • Two (2) Year Limited Warranty on all other Reformer components.
    Reformer Accessories
    • Two (2) Year Limited Warranty on wood components, frames, and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-Tramp® Rebounder, Rotational Diskboard™, Jumpboard Cross-bow™ and Vinyasa Triangle™
      • Ninety (90) Day Limited Warranty on fabric, upholstery, rubber padding or handles. See below for conditions of warranty.
    Cadillac Trapeze Table & Wall Unit
    • Limited Lifetime Warranty on vertical bars and overhead frame, components of the frame, and related welding.
    • Ninety (90) Day Limited Warranty on upholstery.
    • One (1) Year Limited Warranty on straps and spring clips.
    • Two (2) Year Limited Warranty on all other components.
    Stability Chair™
    • Limited Lifetime Warranty on metal frame and related welding.
    • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    • Two (2) Year Limited Warranty on all other components.
    Ladder Barrel
    • Limited Lifetime Warranty on metal frame and related welding.
    • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    • Two (2) Year Limited Warranty on all other components.
    Tower Trainer™
    • Limited Lifetime Warranty on the components of the frame, and related welding.
    • Ninety (90) Day Limited Warranty on upholstery.
    • One (1) Year Limited Warranty on straps and spring clips.
    • Two (2) Year Limited Warranty on all other components.
    Stability Barre™
    • Limited Lifetime Warranty on the components of the frame, and related welding
    • Two (2) Year Limited Warranty on all other components
    Spine Corrector, Spine Supporter, Edge, Stability/Arc Barrels
    • Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    • Two (2) Year Limited Warranty on all other components.
    Spring Wall™
    • One (1) Year Limited Warranty on straps, and spring clips.
    • Two (2) Year Limited Warranty on all other components.
    Halo® Trainer
    • 90-day limited warranty (workmanship/material)
    Fitness Circle® Resistance Ring
      Two (2) Year Limited Warranty on Fitness Circle Pro models. This warranty excludes scratches to the finish of the band or molded handles. The Fitness Circle Lite model is sold without any warranties or guarantees of any kind. The manufacturer and distributor disclaim any liability, loss, or damage caused by its use.
      Fabric & Upholstery on Equipment
      Ninety (90) Day Warranty. The fabric or upholstery on MERRITHEW™ equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required. This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, Merrithew will provide an equivalent fabric.

        3B Scientific/Stark Pilates 

        3B Scientific® products are built to last. 3B Scientific® - manufactured products are covered by a limited warranty for a period of 3 years from invoice date against defects in material and workmanship. Products manufactured by anyone other than 3B Scientific®  are subject to the statutory warranty in the country of sale. The 3B Scientific® warranty does not extend to any product that has been subject to transport damage, abuse, neglect, accident, improper installation or application or any use other than for the purpose for which it was intended. Consumables and limited-life products (such as, batteries, printed materials, etc.) are excluded. Additional warranty information is available upon request: info@pilatesflexibility.com 

        Milo Fitness

        • Frame: 10 years
        • Wear and other moving parts not listed below: 2 years
        • Foam, rubber, upholstery, fabric, straps, webbing: 180 days
        Additional warranty information is available upon request: info@pilatesflexibility.com 

        Shuttle Systems

        Shuttle Systems confidently stands behind all their products with an included warranty.

        • LIMITED LIFETIME WARRANTY: Bolted metal frames, stands, towers, kickplate frame and board, and carriage frame.
        • Up to FIVE YEARS from the date of purchase: Pulley systems, carriage handles, and wheels.
        • Up to TWO YEARS from the date of purchase: Upholstery, headrest, kickplate face, harnesses, & grips.
        • Up to ONE YEAR from the date of purchase: Elasticords, rebound elastics, lock knobs, torque handles, and all other parts not listed.